Reference

How bt77 Handles Your Personal Information

Your account with us runs on trust. This policy explains exactly what data we collect when you join bt77, how we use it to keep your account secure and your JazzCash, Easypaisa, or Raast transactions processing correctly, and what rights you hold over that…

Data You ControlSecure Account HandlingLocal Payment ContextYour Right to Request ChangesPakistan-Focused Service
bt77 How bt77 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security is built into every layer of how your account data moves through our platform. From the moment you enter your details to the point a Raast or Easypaisa transaction clears, your information travels over encrypted connections. We apply access controls internally so only the teams that need your data to resolve an issue or process a payment can see it. Cookies on our site serve functional purposes — keeping your session active, remembering your language preference, and measuring how pages load — not building advertising profiles. You can manage non-essential cookies through the banner on your first visit or through your browser settings at any time.

Encrypted Connections

All data exchanged between your device and our servers is protected by SSL encryption. This covers your login, account updates, and every payment instruction you send through JazzCash, Easypaisa, or Raast.

Cookie Controls

We use strictly necessary cookies to keep your session running and optional analytics cookies to improve page performance. You choose which optional cookies are active via the consent banner or your browser settings.

Retention and Deletion

We hold your data only as long as your account is open or legal obligations require. Once the retention period ends, identifiable records are deleted or anonymised according to our internal schedule.

Your Request Rights

You can ask us to show you the data we hold, correct anything that is wrong, or delete your account records. Submit your request through live chat or the Help Centre form and we will handle it promptly.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about how your personal data is handled, or you want to submit a formal request — to access, correct, or delete your information — our support team is the right starting point. We aim to acknowledge data-related requests within a reasonable timeframe and respond fully in accordance with applicable rules in your region. You can reach us through any of the channels below.

Team online

Live Chat

Open the chat widget inside your bt77 account dashboard. A support agent can log your data request directly and pass it to the right team without delay.

Email Support

Send your request to our support address with your registered account details. Include a brief description of your request — access, correction, or deletion — so we can route it correctly.

Account Help Centre

Log into your account and navigate to the Help section. The data and privacy request form there creates a tracked ticket so you can follow the status of your request.

Your Privacy Policy Questions

These are the questions we hear most often from people checking how their account data is managed. If your question is not here, contact us through live chat or the Help Centre.

We collect your name, contact details, and payment method information — including which wallet you use, such as JazzCash or Easypaisa. Device and session data are also recorded to help secure your account.

We do not sell your data to advertisers or marketing companies. Data may be shared with payment processors like Raast and Easypaisa only to complete your transactions, and with regulatory bodies where local law requires it.

Your data is kept while your account is active and for as long as applicable law in your region requires afterwards. When the retention period ends, identifiable records are deleted or anonymised.

Log into your account and use the Help Centre form, or contact us via live chat. Tell us you want a data access request and include your registered account details so we can locate your records.

Yes. Submit a deletion request through live chat or the Help Centre. We will process it in line with our retention schedule and confirm once identifiable records have been removed from our systems.

Cookies keep your session active, remember your settings, and help us measure page performance. Non-essential cookies are optional — you can accept or decline them via the consent banner or your browser settings at any time.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.